When our Customer Service Team are contacted by a customer, either by email or one the phone, it is for a wide a variety of reasons. No matter how we need to help you, you can expect a meaningful response and genuine assistance. If you've a technical issue then it is likely the team will request images and/or a short video from your mobile to help them to assess your case and get it resolved for you in a timely fashion.
This can be achieved in a straightforward manner by responding to the request from the tech team by attaching your film to your message. However, what can you do if the file size is too large?
The answer, thankfully, is simple. You can reduce the size of your file quickly using one of the simple to use websites below.
Choose A Link
Below you can find three separate options to reduce the size of the file you would like to send. They all do the same thing; they condense your film down to a size that means that you can upload your film for our tech team with ease.
https://www.freeconvert.com/video-compressor
https://videocandy.com/compress-video.html
Steps to Take
- Take your film to show the issue that you are having which will help our team to quickly assess.
- If your file is larger than 250mb use one of the file condensers listed above. All of them are free and simple to use
- Download the condensed file
- Access the message that you've been sent by the ParkerBrand tech team
- Upload the film and write your message and send
Our team will then be able to assess and take the correct action to help you with the minimum of fuss.
What Happens Then?
You will receive a response from our technical and/or warranty team that deals directly with your issue in a clear and professional manner, just as you would expect from a business that has over a decade of experience in the sector. Thanks to you sending details of teh issue along with you film they will be able to assess in a timely fashion. Thank you for your co-operation; it is appreciated.
