Deliveries and Performance

RECEIVE TRACKING DETAILS When you place and order with us you will receive the tracking information when we have dispatched and it has been scanned by the carrier. In order for us to achieve this seamlessly please ensure that you provide us with your email and, especially for Amazon and eBay customers, your usual mobile number. This is so you can receive the delivery notifications from the carriers. Most customers order through our website to take advantage of lower p Read more...

At times a machine that has been used may well need to be returned to us. We have a very low rate of return indeed as you'd expect from a company that invests time in producing quality warrantied goods. The circumstances of a return are different every time and our dedicated After Sales Team are well informed and deal with returns on a case by case basis in order to resolve an issue as swiftly as possible. In some circumstances you may be asked to return the item at y Read more...

The demand for generators has never been as high as now. Due to a combination of ease of ordering, plentiful stock free delivery and other factors we'll check below we have had a huge upsurge in orders for our models from our generator range. Our Cust Care Team are happy to take calls on our direct line (01507 499198) but we thought we'd put together some answers to some of the frequent questions that we have so you can tick them off with ease! Do they come with Oil? Read more...

Things changed a great deal in 2020 in almost every aspect of life - and that isn't news really. Here in Louth, Lincolnshire at ParkerBrand, we had quite a few changes too. This has certainly been the case with our delivery partners. The delivery options that are available to us and hence you, our cared for customers have changed. Post Office 24 and 48 Post Office items are sent speedily by they are NOT tracked in the same way as a courier. A tracking number is att Read more...

As an e-commerce business we like to make sure we're available to our customers in person. We use a lot of technology to give our customers the best service possible, but we know that some 'old-school' approaches to service are deeply appreciated by Parkerbrand customers. We conducted a survey recently in this area and it was remarkable just how highly valued one simple thing was: our contact phone number. Is it really the case that some many businesses are hiding beh Read more...

A Simple Return Process If you need to return your machine to us for warranty purposes, inspection or out of warranty repairs, return requires a few simple steps. It might be that you have decided to return your machine for refund, Below, we detail a few important things to consider in preparing your return. If you bear these important points in mind a return should be smooth, easy and swift. Your Machine or Equipment You MUST empty any fuel tanks of fuel Read more...

Site security: for ParkerBrand and indeed, for any responsible e-commerce business this is the first and the last consideration. Yes, product worthiness, equipment ranges, customer care response times, dispatch and delivery efficiency; they are all vital but, site security is arguably the most fundamental of those core aspects of a safe and reliable e-commerce business. When people purchase from us they expect that we take care of security as a matter of course - and we Read more...

We take dispatch and delivery as seriously as can be. We know what it's like; you order something online and you can't wait for it to arrive. So, our solution is to dispatch absolutely as quickly as possible for you. If you order before 2pm on any week day we shall always dispatch that item to you the very same day, often only within an hour or two of you placing your order. Swift and seamless ordering from our website establishes the same Picked, Packed, Labelled, Disp Read more...

Staying safe when working in your garden is paramount and like so much in life it's all in the approach; preparation really is key. You can find some tips here to help you stay safe when working outside in your garden with your strimmer/brush cutter and petrol lawn mower Below you'll find a check list of key points to consider before working with your gardening machine, be it a two stroke garden trimmer or a four stroke petrol lawn mower. #1 Know Your Machine Knowin Read more...

We invest plenty of consideration, time and energy making sure that our customers can rely upon our website. Naturally site security is paramount; as our shop front you need to know it is safe and secure, and be sure that it is. Buying on line is swift and free of so many of the attendant hassles that come with high street shopping. While we have discussed that at greater length elsewhere, there is one important factor that any e-commerce business needs to get absolutely r Read more...